Almost all of our awards are “made to order”, and have customized engraving and other design elements that are specific to our customers’ needs. As such, we do not offer a return or refund policy for award orders. Given the custom manufacturing involved with each order, all sales are considered "final" once placed, and orders cannot be cancelled, or quantities reduced, once the order is finalized. In all cases, deposits are non-refundable.
If there is an unnatural defect or problem with your sculpture award that is due to an error on our part, you may contact us to request a return within 48 hours of your receipt of your order. We will make any corrections necessary at our expense, and will cover the cost of replacement shipping.
If there are errors in the award engraving that were based on errors in the files and/or instructions that were sent to us by our customer, we will work to correct these errors, but all costs associated with these corrections will be the customer’s responsibility. In addition, excessive content and design changes made to the engraving specifications following the development of a review proof may results in additional charges.
Please open and inspect your shipment immediately upon receipt, and report any damage incurred to your awards during shipment within 48 hours of receipt. Please report this to your Bennett Awards account representative and save all original packing materials. Your account representative will file a freight claim and instruct you on the next step.
All sculpture award return shipments must be packed in the original packaging. Any damages incurred from inadequate return packaging will be the responsibility of the customer. Bennett Awards recommends that customers: a) use a carrier that offers shipment tracking on all returns; and b) insure the package for safe return to Bennett Awards, and declare the full value of the sculpture award(s) so that customers are completely protected if the shipment is lost or damaged in transit. If customers choose to forego these options, they will be responsible for any loss or damage to the product during shipping.
Each award is priced based on its size, complexity, and finish. You can find out the price of any of our recognition awards by clicking on that award on our website. Depending on your state, sales tax may also apply.
We normally ship our sculpture awards via UPS Ground Delivery unless requested to do otherwise. UPS charges are billed according to the UPS rates posted at the time of shipment. Fed Ex and DHL services are also available.
Infringement Protection
Clients warrant that, to the best of their knowledge, any images or design ideas provided to Bennett Awards for the purpose of the creation of custom awards do not infringe on any intellectual property, trademarks, copyrights, or patents of any third party. If the risk of such an infringement exists, clients must first secure written permission from the property owner. If clients provide such images or ideas without written consent from the property owner, clients agree, at their own expense, to defend or settle any suits that may be instituted against Bennett Awards for alleged infringement.
WARNING: Our products may contain chemicals known to the State of California to cause cancer and/or birth defects or other reproductive harm. California law requires this warning to be given to customers in the State of California. For more information, visit: www.p65warnings.ca.gov
Unless expressly stated as part of a project’s deliverables, products produced by Bennett Awards are not intended or approved for use in the consumption or storage of food and beverages. Bennett Awards is not liable for any health-related issues that arise when our products are used in this unintended manner. Our clients agree to take full responsibility for their employees, customers or other consistencies using the products we create for them in an unintended manner.
All our recognition awards support customized engraving on their bases. This can either be done via engraved plates that are attached to the base, or via engravings etched into the award bases themselves. Award engraving pricing varies, please call us and we can discuss your specific needs. Normal turnaround is five days; however, that can be expedited if required.
The following file formats are preferred for logos or other graphics:
CorelDraw, Adobe Illustrator, EPS, PDF vector artwork, with all text converted to curves or outlines.
Also accepted are TIFF, BMP, JPG or other raster images, though for a logo or detailed artwork the image resolution must be high. Images taken from the Internet will seldom meet our needs. Simply re-saving an image to a larger size will not provide higher quality.
Do not embed image files inside of word documents or other documents such as spreadsheets; instead, provide the raw artwork file itself.